Thank you for fixing the issue but we had everyone logged into sage at the time so we all got time-out errors and the red cross. Please could I ask that you check-in before you pushed the fix through so we could ask all users to log out. Many thanks. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 0/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?