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Hi it could have been improved if it had been escalated to Stuart earlier, as we were without a till for a month.Just relieved it is now up & running. Eureka!!!!! – Do you have any other feedback on the support service received?

  • 7/10 – How good were we at understanding your problem?
  • 7/10 – How well did we keep you informed of the status of your call?
  • 5/10 – How satisfied were you with the overall support service provided?

27.02.2015

Person’s avatar

Hi Mike,

Thank you for your feedback and apologies for the inconvenience.

We did escalate the case with Sage early on in our investigation and I understand that we managed to have the till functioning to process transactions with the exception of the receipt printer. From looking into the case I know our team were in regular contact with both yourself and Sage whilst testing on various different issues was being carried out.

The issue was a result of two very specific problems relating to the new hardware which had been installed without our involvement and unfortunately required a longer investigation than we usually encounter.

Please let me know if there is anything further we can assist with.

Thanks,
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Stephen Murray

Stephen Murray –