This has been an on-going 'issue' for me for many months and delighted with the outcome - Thank you Kevin for your wisdom ! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?